Provide information and explain Players Club benefits, property amenities, daily activities and marketing programs to customers and front-line team members. Answer customer and team member questions with excellent guest service and mentoring skills.Provide the highest level of guest service by greeting all guests individually and pleasantly with a positive, pleasant and cheerful demeanor and demonstrate proactive, spontaneous, 'above and beyond' approach to guest service.

Resolve customer complaints, and, if necessary, solicit involvement and support from appropriate management representatives.Achieve budgeted gaming revenue goals relative to assigned customer base.Issue to customers benefits and services, including complimentaries and match play, based on customers spending activity and preferences.Follow, implement and recommend marketing strategies and initiatives, including attending and planning on-site and off-site marketing events with customers.Get to know customers personal likes and dislikes and use accordingly. Maintain regular, direct contact with customers by phone and in person.Promote Players Club card membership, events and promotions to all guests and take specific steps to enlist customers with gaming worth based on play.Generate and cultivate relationships with casino guests to produce and maintain casino customers.Work with Marketing Team to identify, attract and retain a significant customer base, and maintain own book of business through player data base.Adheres to all Parx Casino service and operating standards. Exhibits high energy, positive presence on the casino floor and provides courteous and comprehensive service to all gaming customers.

**Please note: This position requires previous gaming experience**Įstablishes meaningful and long-lasting relationships with table games players so that they regularly choose Parx Casino as their gaming destination.

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